This master class is designed for nail technicians of all levels - from beginners to experienced specialists. You will learn how to manage premium client expectations, implement unique interaction strategies and create an unforgettable customer experience that will ensure your loyalty and recommendations.
Master class structure:
Section 1: Unique interaction strategies

• Building trusting relationships
• How to identify hidden client needs and exceed their expectations

Section 2: Secrets of premium service

• Techniques for personalizing service
• Creating an impressive customer journey

Section 3: Feedback management and reputation development

• How to work with reviews and improve service quality
• Turning satisfied clients into your ambassadors

Conclusion and practical task:

• Development and implementation of a premium service strategy
• Real cases and analysis of situations

Result after the master class:

• You will become a professional who can effectively attract and retain high-level clients.
• Your service will become a benchmark of quality, and your reputation will allow you to work with a premium audience on a stable basis.
• International level certificate